Privacy Policy

Pawgress connects breeders and shelters with the families who reserve their animals, and helps pet owners keep records for their own pets. There are three account types: breeder, shelter, and pet owner (buyer). Here is what we collect.

Account and profile

• •Your name and email address
• •Your phone number, if you choose to add one
• •Your profile photo and bio
• •Your account type, and for breeders and shelters, your kennel or shelter name, the location you enter on your profile, and any social media links you add

Sign in with Apple or Google

• •If you sign in with Apple or Google, we receive your name, email address (or an Apple private relay address if you choose to hide your email), and an account identifier from that company. We never receive your Apple or Google password.

Pets, litters, and updates

• •Pet details such as name, breed, sex, birth date, collar color, parentage, price, and reservation status
• •Litter information, pickup dates, and public pet listings
• •Photos, videos, captions, and updates you post
• •Weight logs

Pet medical records and health profile

• •Medical records such as vaccines, medications, and vet visits, and photos of vet paperwork you upload
• •A pet health profile, which can include allergies, conditions, spay or neuter status, blood type, vet clinic, insurance provider and policy number, microchip details, and diet

Medical records and photos of vet paperwork are stored privately. Only the pet’s owner and the family linked to that pet can see them.

Messages

• •Chat messages, the photos and videos you send in chat, and reactions to messages

Puppy applications

• •The questions a breeder asks and the answers a family gives. Answers can include personal details about your home and household, such as who lives with you, other pets, your yard, and your schedule. Your answers are shared with the breeder you apply to.

Your activity in the app

• •Reviews you write, and the pets and profiles you swipe on, like, bookmark, or follow
• •Inquiries you send about public pet listings

Location (only with your permission)

If you allow it, we use your device’s GPS at an accuracy of roughly 100 meters to show pets and litters near you. You can turn this off at any time in your device settings, and Pawgress still works without it. We save the location you use for your profile and for search (map coordinates plus city and state) until you change it or delete your account. A breeder’s or shelter’s city and state show on their public profile; the exact coordinates are never shown.

Microphone (only with your permission)

If you allow it, we record audio while you hold the talk button to speak to Astro, our AI assistant. The audio clip is sent to OpenAI to be turned into text (see Section 4). We don’t store the audio. Only the transcribed text is kept, in your conversation with Astro.

Notifications

• •A push notification token for your device, so we can send you alerts you’ve allowed

Device and diagnostic information

• •Device type, operating system, and app version
• •IP address
• •Crash reports and error logs
• •Usage analytics, such as which screens and features you use

When you contact us

• •The content of emails and support requests you send us

We use your information to:

• ✓create and run your account, and sign you in
• ✓show your profile, listings, litters, and posts
• ✓deliver updates to the right families: one post can reach several chats, pet timelines, and a litter feed
• ✓run chat, puppy applications, inquiries, reviews, and in-app ownership transfer
• ✓provide the AI features you choose to use (see Section 4)
• ✓show nearby pets and litters, if you allow location
• ✓send notifications you have allowed
• ✓keep Pawgress safe: review reports, block abuse, prevent fraud, and enforce our Terms of Service
• ✓find and fix bugs and crashes, and understand how Pawgress is used so we can improve it
• ✓answer your questions and support requests
• ✓meet legal obligations

We do not use your information to show you ads, and we do not sell it.

Public

These can be seen by anyone, including people who aren’t signed in and visitors to our website. Public pages may also appear in search engine results.

• •Breeder and shelter profiles, including name, photo, bio, location, social links, and ratings
• •Public pet listings
• •Litter pages and litter posts
• •Reviews, shown with the reviewer’s name and profile photo

Private

These are visible only to you and the people you share them with:

• •Chat messages, visible to the people in that conversation
• •Updates sent to a family, visible in that family’s chat and the pet’s timeline
• •Medical records, photos of vet paperwork, and the pet health profile, visible to the pet’s owner and the linked family
• •Puppy application answers, visible to you and the breeder you applied to
• •Your email address, phone number, and exact location coordinates

Please think before you post something publicly. Once content is public, others may have seen, saved, or shared it.

Pawgress has two AI features. Both send some of your data to outside AI providers so the feature can work.

Astro, the AI assistant

Astro answers pet-care questions, reads photos of vet paperwork into medical records, logs weights, and drafts messages and updates for breeders. Astro never sends anything on its own: a draft is only sent when you tap Send, and a record or weight is only saved when you confirm it.

When you use Astro, we send OpenAI:

• •your question or request, and your conversation with Astro
• •for the pet you’ve selected: its breed, age, weight history, medical records, and photos of vet paperwork
• •any photo you give Astro to read, such as a vaccine card or weigh sheet
• •when you ask Astro to draft a message, the details it needs to write it, such as the pet’s and family’s names
• •voice clips, if you use hold-to-talk, so they can be turned into text

Collar recognition

Collar recognition matches the puppies in your photos and videos by the color of their collars, so an update reaches the right families.

• •Photos are sent to OpenAI to identify collar colors.
• •Frames from videos are sent to another AI service provider to identify collar colors.

How these providers use your data

We send this data only to provide the feature you are using.

• •OpenAI: under OpenAI’s API terms, data we send isn’t used to train OpenAI’s models. OpenAI may keep it for up to 30 days to check for abuse, then deletes it.
• •Another AI service provider: only video frames are sent, never your name, account or messages. The provider may keep them for a limited time and, depending on its terms, use them to improve its services.

AI can make mistakes. Astro’s answers, records read from photos, collar matches, and drafted messages may be wrong and are not veterinary advice. Please check them before you save or send anything. Our Terms of Service say more about this.

We use these companies to run Pawgress. Each receives only what it needs to do its job for us:

• •Supabase: our database, sign-in system, and file storage. It holds your account, profile, pets, records, photos, videos, and other app data.
• •Stream: chat. It receives chat messages, reactions, and the photos and videos sent in chat.
• •OpenAI: Astro and collar recognition, as described in Section 4.
• •Another AI service provider: video frames for collar recognition, as described in Section 4.
• •PostHog: product analytics, such as which screens and features are used.
• •Sentry: crash and error reports, linked to your user ID and account type so we can fix problems.
• •Apple and Google: Sign in with Apple, Google Sign-In, and push notifications.
• •Vercel: hosting for our website.

We may also share information:

• •with other users, when you post, message, apply, review, or transfer ownership, as described in Section 3
• •when required by law, such as a subpoena or court order
• •to protect the safety, rights, or property of our users, the public, animals, or Pawgress
• •with a buyer or successor if Pawgress is part of a merger, acquisition, or sale of assets. We would tell you before your information becomes subject to a different privacy policy.
• •with your permission

We do not sell your personal information. We do not share it for cross-context behavioral advertising, and we do not show ads in Pawgress.

Pawgress is free today. If we add paid plans, we’ll update this policy first.

You can delete your Pawgress account at any time. Direct link to these instructions: pawgressapp.com/delete-account

In the app (fastest)

• ✓Open Pawgress and sign in
• ✓Go to Settings and tap Delete Account
• ✓Confirm

By email (if you can’t use the app)

Email dev@pawgressapp.com from the address on your account with the subject “Delete my account.” We may ask you to confirm the request. We complete email requests within 30 days.

What is deleted

Your account, profile, and the pets, posts, photos, videos, records, and other content stored in your account are deleted from our live systems within 30 days. Copies in backups are removed as backups expire, within 30 days.

What stays with other people

Deleting your account doesn’t pull back things you already shared with other people:

• •Messages you sent and updates you delivered to other users remain in their chats and timelines.
• •A family keeps the timeline of a puppy they reserved, including updates, photos, videos, and weight logs the breeder already shared with them.
• •After an in-app ownership transfer, the pet’s profile and timeline belong to the new owner.

What we may keep

• •Records of purchases, as required for tax and accounting
• •Information needed to resolve disputes, enforce our Terms, or meet legal obligations
• •Records of abuse reports and bans, to stop banned users from coming back

You can also delete individual posts, photos, videos, and records in the app at any time without deleting your account.

• •Account, profile, pets, posts, media, and records: until you delete them or your account, then removed within 30 days (subject to the shared-content rules in Section 7)
• •Chat messages: until the conversation or your account is deleted. Copies delivered to others stay with them.
• •Puppy applications: until the breeder or the applicant deletes their account
• •Location: until you change it or delete your account
• •Voice clips: not stored; only the transcribed text is kept
• •Push tokens: until you sign out, turn off notifications, or delete your account
• •Crash reports (Sentry): up to 90 days
• •Analytics (PostHog): up to 1 year
• •Backups: up to 30 days
• •Purchase records: as long as tax and accounting law requires

We may keep information longer if the law requires it or if it’s needed for an active dispute or investigation.

We protect your information with encryption in transit, encryption at rest by our hosting providers, access controls that limit who can see each record, and private storage for medical records and vet paperwork. No system is perfectly secure, so we can’t guarantee absolute security. If a breach affects your personal information, we will notify you as the law requires.

• ✓Edit your profile and pet information in the app
• ✓Delete individual posts, photos, videos, and records
• ✓Turn location, microphone, camera, photo library, and notification permissions on or off in your device settings
• ✓Ask for a copy of your information by emailing dev@pawgressapp.com
• ✓Delete your account (see Section 7)

Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with similar laws have rights over their personal information. We offer these rights to all Pawgress users in the US:

• ✓Know and access: ask what personal information we have about you and get a copy
• ✓Delete: ask us to delete your personal information (see Section 7)
• ✓Correct: ask us to fix inaccurate information
• ✓Opt out of sale, sharing, and targeted advertising: we don’t do any of these, so there is nothing to opt out of
• ✓No discrimination: we won’t treat you differently for using any of these rights

What we collect, in legal terms

In the past 12 months we have collected these categories of personal information, all for the purposes in Section 2: identifiers (name, email, phone, account IDs, IP address); customer records; internet or app activity (usage analytics, crash reports); geolocation (if you allow it); audio (hold-to-talk, if you allow it); photos and videos; and content of messages and applications. We get this information from you, your device, and other users (for example, when a breeder adds a pet you’ve reserved). We disclosed these categories to the service providers in Section 5 for business purposes. We have not sold or shared personal information.

Some of this is “sensitive personal information” under certain state laws: your account login, your precise location (if you allow location), and some puppy application answers about your household. We use it only to provide Pawgress, not to infer things about you.

How to make a request

Email dev@pawgressapp.com or use the in-app options. We will confirm your identity by matching your request to the email on your account, and respond within 45 days (we’ll tell you if we need up to 45 more). You can use an authorized agent if you give them signed permission. If we deny your request, you can appeal by replying with “Appeal” in the subject line. We will respond within 60 days, and if you’re not satisfied you can contact your state attorney general.

If you are in the European Economic Area or the United Kingdom, Timelines, LLC is the controller of your personal information.

Legal bases

• •Contract: to provide your account and the features you use
• •Consent: for location, microphone, and push notifications. You can withdraw consent at any time in your device settings.
• •Legitimate interests: to keep Pawgress secure, fix crashes, understand usage, and prevent abuse
• •Legal obligation: to meet tax, accounting, and other legal requirements

Your rights

You have the right to access, correct, delete, restrict, or move your information, and to object to processing based on legitimate interests. You can also complain to your local data protection authority (in the UK, the Information Commissioner’s Office).

International transfers

Pawgress is based in the United States, and your information is processed there. When we transfer information from the EEA or UK, we rely on the European Commission’s Standard Contractual Clauses (with the UK Addendum), or on the EU-U.S. Data Privacy Framework where a provider is certified.

Our website uses cookies and similar storage only where needed to work, for example to keep you signed in while you reset your password. We don’t run analytics on our website, and we do not use advertising cookies.

Do Not Track: there is no common standard for Do Not Track signals, so our website doesn’t respond to them. We don’t track you across other companies’ websites or apps.

Global Privacy Control: we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of your information. We don’t sell or share it in the first place.

Pawgress is only for people 18 and older, the same age requirement as our Terms of Service, because it involves reserving and buying animals. We do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it. If you believe a minor is using Pawgress, contact dev@pawgressapp.com.

When we update this policy, we will change the “Last Updated” date above. If we make a major change, such as collecting new kinds of information or using it in a new way, we will tell you by email or with a notice in the app at least 30 days before the change takes effect. If you don’t agree with a change, you can delete your account.